Common issues
Solutions to problems you might run into while using Linkchime.
Plan and limit issues
"Link limit exceeded"
You've reached the maximum number of links on your plan. Delete unused links or upgrade your plan.
"Plan limit exceeded" (monthly)
You've hit a monthly limit (links created or tracked clicks). Monthly limits reset at the start of each calendar month. Check My Plan for details.
"This feature is not available on your plan"
The feature requires a higher plan. Click View upgrade options or visit My Plan → Compare all plans.
Feature locked in the UI
Some buttons or settings show an upgrade prompt. This means your current plan doesn't include that feature.
Account issues
Email not verified
If you see Please verify your email address to continue, open the verification email and click the link. Or go to the verification page and click Resend verification email.
Registration closed
If you see Registration closed when trying to create an account, new sign-ups are disabled. Contact your administrator to request access.
Can't sign in
Sign in through the Ateliant sign-in page and use its password reset if you forgot your password. If Google sign-in is missing, an administrator has not enabled it.
Two-factor code not received
Check your spam folder. Click Resend code on the verification page. Make sure you're checking the email associated with your account.
Site unavailable
Maintenance page
If you see a maintenance message, the site is temporarily unavailable. Try again later or contact your administrator.
Session expired
If you're signed out unexpectedly, sign in again. Sessions expire after a period of inactivity.
Link issues
"This path is already in use"
Another link in the workspace uses that custom path. Choose a different path.
Link not working for visitors
Check that:
- The link is published (not a draft)
- Link active is turned on
- The link hasn't expired
- You haven't exceeded your tracked clicks limit (redirects still work, but analytics may stop)
Import failed
- Make sure your file is valid CSV or JSON.
- Check that you're within your plan's bulk import size limit.
- API access is required for imports.
Workspace issues
Can't edit settings
Only the workspace owner can change workspace settings, invite members, and manage API keys. If you're a Member or Analyst, ask the owner.
Invite not working
- The invitee must sign in with the exact email the invite was sent to.
- Invites expire after 7 days — send a new one if needed.
Still stuck?
Contact your administrator or use Help & support from the account menu (if available).
Related pages
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